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Privacy Policy

Norgine respects your privacy (“you”, “your”) as a user of our website (“Site”).

This Privacy Policy (together with our terms of use) explains how Norgine and its group of companies (“Norgine” “we”, “us”, and “our”) collects, uses, shares and processes any personal data we collect from you, or that you provide to us and how we manage your personal data under the General Data Protection Regulation (“GDPR”). Please review the policy and if you have any questions, contact us.

This Privacy Policy provides information on: Who we collect personal data from; What information we collect; Legal basis and purpose for collection; Sharing, storing and protecting your personal data; Your rights; Cookies; Contact us; and Contact us form.

What information we collect

We collect and process data, such as:

  • your name and contact information as per your preferred contact method that may be: email address, address, phone number, fax, country;
  • any emails or other correspondence you send us;
  • information provided by you at the time of using the “Contact Us” function;
  • information you provide if you report a problem with our Site; 

Depending on the category of data subjects and processing operation taking place, we collect and process data such as:

if data subjects are patients:

  • we collect personal data when you report a possible side effect or adverse event associated with one of our products, which may include your gender, date of birth and information about your health;
  • responses to surveys that we use for research purposes that you choose to participate in (although you do not have to respond to such requests).

Whenever special categories of personal data are processed based on consent, you may withdraw your consent at any time without affecting the lawfulness of the processing before the withdrawal. The services and information available on our Site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over.

Legal basis and purpose for collection

In accordance with data privacy laws, we can collect your personal data related to the processing operation that is required according to your relationship with Norgine in the following situations:

  • For legitimate business purposes: we collect your personal data to make our communications more relevant and personalised to you, and to make your experience of our services more efficient and effective as long as it is not overridden by your interests or fundamental rights and freedoms;
  • To perform a contract to which you are a party, or as a step prior to entering into a contract: we may need to process your personal data to provide a product or service you request;
  • To comply with our legal obligations to which we are subject: we comply with laws, regulations and guidance, as set out in this policy, which are essential elements of the manner we conduct our business;
  • You have given your consent: we may need to obtain your consent to allow us to collect your personal data for the purposes set out below. 

We may use information held about you for the following purposes depending on your relationship with us:

  • to provide you with information, products or services, where you have consented to be contacted for such purposes and where we are permitted to do so by law, including press releases, job postings, financial results and marketing information;
  • to respond to reports of a possible side effect associated with one of our products and to monitor the safety of our products; to comply with applicable laws, regulations, guidance and demands or requests by regulators, governments, courts and legal authorities;
  • for auditing, analysis and research to help us improve our digital platforms, content and services; to ensure that content from our Site is presented in the most effective and efficient manner for you and device, including monitoring and analysing usage and activities in connection with our digital platforms to improve the design and content of our platforms;
  • to allow you to participate in interactive features of our Site, when you choose to do so; and to notify you about changes to our Site and the materials on our Site.

Sharing, storing and protecting your personal data

We will retain your personal data for the period in accordance with our data retention policy which sets out legal requirements for retention periods, including legal actions or investigations, or for as long as required to provide you with access to services you have requested, for as long as reasonably possible according to the purpose for collection, or for as long as necessary to allow us to respond to your question or request.

We may share your personal data with:

  • members of the Norgine Group of companies as required by the processing operation;
  • our agents, contractors and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;
  • our professional advisors and auditors; our business partners e.g. licensing partners and distributors;
  • regulators, governments and legal authorities as required in compliance with the applicable regulation.

We transfer your data to service providers who support us in our operations and the associated processes under the scope of a data processing agreement which obliges our service providers to comply with our strict instructions and contractual obligations.

Your personal data that we collect may be processed by Norgine, its affiliated companies and its trusted third parties. In some cases, we may transfer personal data to third countries outside the European Union (EU). Outside the EU, some countries protect your personal data to the same level as that in the EU but some countries to which your personal data is transferred may not be equivalent to, or as protective as, the laws in the EU. Where required, we will implement appropriate measures, such as, Standard Contractual Clauses, to ensure that your personal data remains protected and secure when it is transferred outside of the EU, in accordance with the applicable data privacy laws. Once we have received your information, we will take all steps reasonably necessary to ensure that your personal data is treated in accordance with this Privacy Policy.

We use a variety of security measures and technologies to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction in line with applicable data privacy laws. We have implemented technical and organisational measures to secure your data. We use encryption technologies on our Site. Your data will be transferred to our servers and back again via a connection that is protected by a TLS encryption technology. You can recognise that you are browsing on a secured website by the lock-symbol in the address bar of your browser and by the address bar starting with https://.

Your rights

Under data privacy laws, you have a number of rights with respect to your personal data as established under the GDPR. You may:

  • ask us for confirmation or a copy of the personal data we hold about you;
  • request the correction and/or deletion of your personal data;
  • request the restriction of the processing of your personal data;
  • request that we transfer your data to another company or back to you in a .csv or .pdf file;
  • object to the processing of your personal data;
  • withdraw your consent to the processing of your personal data;
  • complain to your local supervisory authority if you consider the processing of your data infringes data privacy laws.

We will respect your requests in accordance with our legal obligations. You can exercise these rights at any time by contacting us.


If you register and log in, we use cookies on our Site. Cookies are small pieces of data that are stored and read in your device. Cookies may contain data that enable the recognition of the device being used. However, in some cases cookies only contain information on certain settings which are not personal data. You can choose to accept or decline cookies. If you choose to decline cookies, certain elements of our Site may not function as intended, so your experience may be adversely impacted. This website uses the following types of cookie: remember me cookie: enables this Site to remember your personal preferences such as log in details in order to improve the user experience for example by avoiding you having to re-enter these details on each visit to this Site  

Contact us

If you have any questions or requests regarding this Privacy Policy, please use our contact us form.

Norgine B.V., Antonio Vivaldistraat 150, 1083HP Amsterdam, The Netherlands is the data controller of any personal data we collect from you, or that you provide to us. For the other Norgine websites linked to this Site, the data controller will be identified in the relevant privacy policy.

You can contact our Data Protection Officer at:

GmbH Konsul-Smidt-Straße 88
 28217 Bremen,

Tel.: (+49) 0421 696632-0
 Fax: (+49) 0421 696632-11



Contact us form

You have the possibility to contact us via our contact us form.

To use our contact us form, we require your name and email address. We use this data on the basis of Art. 6 para. 1 lit. f GDPR to answer your request. Regarding this processing you have the right to object at any time. To do so, please use our contact us form.

Your data will only be processed for the purposes of answering your inquiry. We delete your data whenever they are no longer required and there are no legal obligations to retain them.